Hi98 Terms and Conditions — Before You Start Must Read

01 General Terms & Conditions

Welcome to hi98. These Terms & Conditions form a legally binding agreement between hi98 and all its members. By accessing or using the hi98 website, you automatically agree to these terms.

Hi98 operates a trusted and reliable platform for online gaming users in Bangladesh. Our services include Sports Betting, Live Casino, slots, bingo, fish games, and more. hi98 always operates within the law and expects the same from its users.

Hi98 reserves the right to modify or discontinue any of its services, bonuses, or offers at any time. hi98 will endeavor to notify members of any such changes. However, continued use of the platform will be taken as acceptance of the updated terms.

02 Account Register

Providing accurate and truthful personal information is mandatory when registering an account on hi98. Creating an account with false information is a violation of hi98's terms and may result in account termination.

• Each person may operate one account only.
• The name, address, and phone number provided at the time of registration must be genuine.
• It is the member's own responsibility to keep their account password confidential.
• Accounts may not be transferred to or shared with another person.
• If you notice any suspicious login activity, notify hi98 support immediately.

Hi98 may request a copy of a member's national ID or passport at any time for verification purposes. hi98 reserves the right to withhold withdrawals until the KYC (Know Your Customer) process has been completed.

03 Age & Eligibility

Hi98 services are intended for individuals aged 18 and above only. Minors are not permitted to register or participate in gaming on hi98.

Hi98 may request the necessary documents to verify a member's age at any time. Failure to provide proof of age will result in account suspension. Additionally, hi98 may not be accessed from countries where online gaming is prohibited by law.

04 Deposits & Withdrawals

The rules governing deposits and withdrawals on hi98 are detailed below. All transactions are processed through secure, encrypted channels.

• Mobile banking or bank transfer may be used to make deposits.
• Deposits are usually credited to your account within a few minutes.
• Withdrawal requests are typically processed within 1 to 6 hours.
• KYC verification must be completed before a withdrawal can be processed.
• It is recommended that the same channel be used for both deposits and withdrawals.
• Minimum and maximum deposit/withdrawal limits can be found on the hi98 deposit page.

Hi98 reserves the right to hold and investigate any suspicious transactions. hi98 is legally obligated to report any cases of money laundering or unlawful financial activity to the relevant authorities.

05 Bonuses & Promotions

All bonuses and promotional offers on hi98 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has specific wagering requirements that must be fulfilled before a withdrawal can be made.
• Bonuses that are not used before their expiry date will be cancelled.
• Hi98 reserves the right to modify or cancel any bonus offer at any time.
• If the same individual uses multiple accounts to claim bonuses, all accounts will be terminated.
• Bonus funds may only be used on eligible games — see the Promotions page for the full list.

06 Betting Rules

The betting rules on hi98 are clearly defined and apply equally to all members. Please make sure you are familiar with the rules before placing any bets.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is incomplete due to a technical error, hi98 will make the final decision.
• If a match is cancelled or postponed in Sports Betting, bets will be refunded in accordance with hi98 policy.
• In the event of odds changes, the odds at the time the bet was placed will apply.
• Hi98 reserves the right to set maximum bet limits.

Hi98 is not responsible for missed bets on live betting caused by internet connection issues. hi98 is committed to maintaining a fair and transparent gaming environment, and no form of cheating or dishonest activity will be tolerated.

07 Prohibited Activities

The following activities are strictly prohibited on the hi98 platform and will result in immediate account closure:

• Operating more than one account or opening an account under another person's name.
• Registering with incorrect or false information.
• Manipulating or abusing the bonus system.
• Placing bets using software bots or automated systems.
• Attempting to hack an account or breach the security of the platform.
• Using hi98 for money laundering or any illegal purpose.
• Threatening or harassing other members.
• Using abusive or inappropriate language toward the support team.

08 Account Suspension & Closure

Hi98 may suspend or close an account without prior notice in the following circumstances:

• In the event of a terms & conditions violation.
• If fraud or suspicious activity is detected.
• If KYC verification fails.
• If the account remains inactive for an extended period.

Members who wish to close their account may contact hi98 support. Any legitimate balance remaining at the time of closure will be refunded; however, bonus funds are non-refundable.

09 Privacy Policy

Hi98 treats the protection of its members' personal information as a top priority. Any data we collect is used solely to improve our services and maintain platform security.

• Your personal information is never sold or shared with any third party.
• Information may be disclosed to the relevant authorities when required by law.
• All data is protected with SSL encryption.

For more details, visit our Privacy Policy Read the page.

10 Responsible Gaming

Hi98 believes in responsible gaming and is committed to helping members develop healthy gaming habits. We want our members to play for entertainment, not to rely on it as a source of income.

• Never bet beyond your budget.
• Avoid chasing losses with emotional bets.
• Daily, weekly, or monthly budget limits can be set on hi98.
• You can take a temporary or permanent break whenever needed.

To learn more, visit our Responsible Gaming Visit the page.

11 Dispute Resolution

If a dispute arises between hi98 and a member, the matter will first be referred to hi98 customer support for resolution. Our support team is available 24/7 and is committed to resolving all complaints promptly.

• An initial response will be provided within 72 hours of submitting a complaint.
• Complex matters will be resolved within a maximum of 14 business days.
• The decision of hi98 management shall be considered final.

12 Changes to Terms & Conditions

Hi98 reserves the right to amend these Terms & Conditions at any time. Members will be notified of any changes via email or platform notification before they take effect.

• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If you object to any changes, you may request to close your account.
• The date of the latest update will always be displayed at the top of this page.

Hi98 conducts all its operations on the basis of transparency and fairness. We believe that clear and straightforward rules benefit both members and the platform alike.