Hi98 FAQ —
To All Your Questions Simple Answers

To open a hi98 account, you need an active mobile number and a valid National ID (NID). Registration is completely free and takes just a few minutes. Signing up with accurate information will prevent any issues with verification and withdrawals later on.

The most common reasons for login issues are:

• Incorrect Password or Mobile Number
• Caps Lock is on
• Account temporarily locked after multiple incorrect password attempts
• Browser Cache or Cookies Issue

Reset your password using the "Forgot Password" option, or contact hi98 support for assistance.

Yes, once you log in to your hi98 account, you can update your name, email, and security details from the Profile section. However, changing your mobile number or date of birth may require assistance from the support team, as these are linked to account verification.

No. Under hi98's policy, each person may only operate one account. If duplicate accounts are detected, all associated accounts may be suspended and all bonuses forfeited. Keep a single account registered with accurate information.

You can deposit on hi98 via mobile banking, bank transfer, and various digital wallets. Mobile banking is the most popular option — it's fast and convenient. Visit the deposit page for details on each method.

Deposit limits on hi98 vary by payment method. The minimum deposit generally starts from BDT 200. The maximum limit depends on your account verification level and VIP tier. Visit the deposit page for exact details.

Withdrawals on hi98 are typically processed within 1–24 hours. Mobile banking is the fastest method, while bank transfers may take slightly longer. Having your account verification completed before your first withdrawal will speed up the process.

Deposits are usually credited within a few minutes. If your balance has not updated after 30 minutes, contact hi98 support with a screenshot of the transaction. Providing the transaction ID, amount, and time will help resolve the issue faster.

hi98 offers hundreds of exciting games including Bingo, Fish Games, Sports Betting, and more. Every game runs smoothly on both mobile and desktop. New games are added regularly so players always have something fresh to enjoy.

Common fixes for game loading issues:

• Check your internet connection — use a stable, fast connection
• Clear your browser cache and cookies
• Update Your Browser to the Latest Version
• Try a different browser or device
• If you're using a VPN, try turning it off

If the issue persists, please contact hi98 support.

To place bets on hi98, you must have sufficient balance in your account. Each bet has a set minimum and maximum limit. Once a bet is confirmed, it cannot be cancelled. Full betting rules are available on the hi98 Terms & Conditions page.

When you open a new hi98 account and make your first deposit, the welcome bonus is applied automatically. If you have a promotion code, make sure to enter it correctly during registration. Read the bonus terms carefully — the bonus cannot be withdrawn until the wagering requirements are met.

In the hi98 VIP program, you earn points by playing and advance to higher tiers over time. Each tier unlocks benefits such as cashback, faster withdrawals, exclusive bonuses, and a dedicated account manager. Regular players are upgraded to VIP tiers automatically.

No, bonus balance cannot be withdrawn directly. Each bonus has specific wagering requirements — once those are met, the bonus converts to real balance and can then be withdrawn. Full bonus terms are available on the promotions page.

Yes, hi98 uses industry-leading 256-bit SSL encryption to keep all your personal and financial information secure. Your data is never sold or shared with third parties. For more details, please read hi98's Privacy Policy.

Follow the steps below to keep your hi98 account secure:

• Use a Strong and Unique Password
• Keep two-factor authentication (2FA) enabled
• Never share your password with anyone
• Avoid logging in on public Wi-Fi or shared devices
• Be cautious of unfamiliar links or phishing emails

If you notice any suspicious activity, change your password immediately and notify hi98 support. The support team will temporarily lock the account and investigate. Acting quickly can minimize any potential damage.

Yes, hi98 is fully committed to responsible gaming. The platform offers deposit limits, session time limits, and a self-exclusion option. hi98 is strictly for users aged 18 and above. Our goal is to ensure gaming remains a form of entertainment.

Yes, you can temporarily deactivate your hi98 account at any time. Through the self-exclusion option, you can suspend your account for a set period. Visit the Responsible Gaming page to learn more.